The accelerated pace of the world has complicated communication in the workplace. Take this typical scenario: You get information about a change to communicate to your colleagues. But within weeks or even days, the information is no longer accurate. The result? Your colleagues’ trust and confidence in you decrease.
So the next time you take a different tack. Not wanting to frustrate people by inadvertently leading them astray, you hold onto the information while you check out its accuracy. Meanwhile, your colleagues get it from another source. The result? Their trust and confidence in you decrease.
So the next time you get information, you…do what?
Share everything you know — today, always with a strong tagline. Subject to shange is no longer enough. It’s impossible to overemphasize the likelihood of change; something will change, somehow, sometime. This will change!
Remember to be forthright about what you don’t know. There is nothing wrong with saying “I don’t know” and there is no need to guess.
Keep in mind that communication is the handmaiden of change. Without constant, consistent communication, change creates division, confusion, and chaos. In football, the result is a broken play; in business, the results are inefficiency and mismanagement.
How can you strengthen your communication within constant change?
- Promise change — clearly say, hear and accept it.
- Say “for now” often
- Share everything, good or bad — be honest
- Don’t hold on to information; move it as fast as you get it
- Instead of conveying large blocks of information infrequently, give short bursts continuously.