Customers are different today. They are more segmented, educated, diverse, demanding, opinionated, and discerning than at any time in history. Today’s customers have more choices, more information, and more special requirements than ever. They are less loyal, less understanding, less patient, less forgiving, and less interested in why we can’t, couldn’t, or won’t be able
The OLD corporate ethic rewarded longevity and tenure. The NEW corporate ethic rewards performance and outcomes. The old unwritten contract exchanged compliance for job security: “You will give me a job for the rest of my life if I come in every day and do what you want, when you want it, and how you
How many meetings do you attend in a month? A week? A day? How productive are those meetings? How many are actually focused on creating a solution or an outcome for your customer? In most organizations, meetings dominate the schedule, focus, and energy – with about 17 million meetings held daily in the United States.