Stop Being Afraid!

It’s a vicious cycle. Employees are afraid today. Afraid to speak up, or disagree, or share their opinions. Yet, that fear leads to stagnation, which leads to lost business, which leads to staffing adjustments, which leads to more fear, more stagnation, more lost business, and on and on. What are we afraid of? Are we

Multi-Tasking Is The Norm

Our world today is more fragmented. It comes at us in smaller pieces, more rapidly than ever before – 500 cable channels, high-speed Internet, smart phones, voicemail, email and instant messaging. Like it or not, this is the world we live in. This unrelenting ringing, beeping, vibrating and buzzing is the pulse and pace of

Care Only About Performance

Somehow, things got turned upside down. Obligations and responsibilities shifted from those who work for the organization to the organization itself. Entitlements and benefits took center stage. Organizations that didn’t provide the benefits and extras were considered antiquated, cold, and uncaring. “You owe me because I work here” became a battle cry and a philosophy

Today’s Customer Is Unrealistic

Customers are different today. They are more segmented, educated, diverse, demanding, opinionated, and discerning than at any time in history. Today’s customers have more choices, more information, and more special requirements than ever. They are less loyal, less understanding, less patient, less forgiving, and less interested in why we can’t, couldn’t, or won’t be able

Back in the Day

Back in the day: We were masters of the job. We could come in, do the job, and go home. There wasn’t a lot of thinking involved – and certainly not a lot of thinking differently. Back in the day: Things were calmer. We enjoyed the luxury of time. Global competition had not heated up.

Change Your Mastery!

We used to be able to master things, but not anymore. We used to be able to practice our jobs until we could do them in our sleep.  We had time and stability enough to become masters of our own universe.  Mastery today is no longer in one place, in one job, or in one

You Are Paid to Contribute

Contributions. That’s what organizations are looking for today – ideas, suggestions, improvements, feedback, results, outcomes, intellect, and performance. You are paid to contribute, every day, in every way. Do you meet this expectation? Got an opinion? Share it. Have an idea? Express it. Agree or disagree? Let them know. Think of a better way? Let’s

Master All Trades

The old adage, “Jack of all trades, master of none,” has been updated; it’s now, “Jack of all trades, master of all trades.” Specific, specialized, select knowledge and experience quickly lose value. In the New Reality, there will be a need for specialists, but fewer of them and less often. What does this mean for