In a word: dysfunctional. Research shows that over 11 million meetings occur in the U.S. each day, with most people believing up to 50% of their time spent in meetings is wasted. Yet our 25 years of working with thousands of organizations indicate the amount of wasted time is much higher. How about you? What percentage
How much can you — one individual — possibly affect the culture of meetings in your organization? The answer is . . . a lot! Vow to take ownership of every meeting you attend. No more showing up unprepared, day dreaming, or doing other work and leaving the meeting with no clear actions or solutions.
Meetings in The New Reality need to be functional, customer focused, and extremely efficient (meaning short!). The world is moving too fast, the competition is too fierce, and customers are too impatient to put up with ineffective, dull, dysfunctional, or internally focused meetings. In The New Reality, effective meetings are a key to unlocking and leveraging
Our world today is more fragmented. It comes at us in smaller pieces, more rapidly than ever before – 500 cable channels, high-speed Internet, smart phones, voicemail, email and instant messaging. Like it or not, this is the world we live in. This unrelenting ringing, beeping, vibrating and buzzing is the pulse and pace of
Customers are different today. They are more segmented, educated, diverse, demanding, opinionated, and discerning than at any time in history. Today’s customers have more choices, more information, and more special requirements than ever. They are less loyal, less understanding, less patient, less forgiving, and less interested in why we can’t, couldn’t, or won’t be able
It’s a vicious cycle: Fear leads to stagnation, which leads to lost business, which leads to staffing adjustments, which leads to more fear, more stagnation, more lost business . . . and on and on. What exactly are we so afraid of? What someone will think of us? That our ideas are dumb? That we
Change creates voids. And many people respond to change by not responding at all – by waiting passively for the void to be filled before they move forward. They play it safe. Those who fill the void stand out. They make their customers happy. They make their boss’s job easier. They increase effectiveness and make
How many meetings do you attend in a month? A week? A day? How productive are those meetings? How many are actually focused on creating a solution or an outcome for your customer? In most organizations, meetings dominate the schedule, focus, and energy – with about 17 million meetings held daily in the United States.
Today, it’s all about knowledge. Who has it. Who can get it. Who can use it. Knowledge of the job. Knowledge of the organization. Knowledge of the industry. Knowledge of the profession. Knowledge of the customer’s business and industry. Knowledge, knowledge, knowledge. Do you know your Age? A quick bit of history: The century before